We hope that you love your purchase from Your Hospital Bag. However, in the event you wish to return an item, please contact us via email as to why you would like to return your item. You have 14 days after receiving your order to send it back to Your Hospital Bag. All returns must be in 100% new condition, unused and packaging must be unopened where applicable. Please ensure that the box is packaged safely, as we cannot accept damaged returns. Once we have received your return, we will then either exchange it or refund your credit card for the relevant amount. We can only issue the refund to the card used for the original purchase. Your Hospital Bag is not responsible for the shipping charges associated with the return. Except in circumstances where the product(s) were damaged or malfunctioning.

Several types of goods are exempt from being returned. Perishable goods such as food and flowers cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items: Gift cards, some health and personal care items.